Delivery and Returns
Your delivery charges are outlined below
Order value less than £6
£2.99
Order value less than £25
£4.99
Order value more than £25
£6.99
Order value more than £100
£7.99
Areas including
Highlands and Islands of Scotland AB37-38, AB44-45, AB53-56, CA18-27, HS1-HS9, IV7, IV9-12, IV14-28, IV30-32, IV36, IV40-56, KA27-28, KW, LA15-23, PA20-38, PA41-49, PA60-78, PA80-88, PH17-26, PH30-44, PH49-50, ZE and Northern Ireland, Isle of Man & Isle of Scilly and Truro
Order value less than £6
£2.99
Order value less than £25
£4.99
Order value more than £25
£6.99 Royal Mail or £19.95 Courier
Order value more than £100
£7.99 Royal Mail or £19.95 Courier
Order value less than £6
£2.49
Order value less than £25
£4.16
Order value more than £25
£5.83 Royal Mail or £14.96 Courier
Order value more than £100
£6.24 Royal Mail or £23.29 Courier
Ireland, Belgium, Netherlands, Luxembourg, France, Germany, Denmark, Italy, Spain, Portugal & Greece (<5kg)
Order value less than £6
£9.55
Order value less than £25
£14.05
Order value more than £25
£15.85 Courier
Order value more than £100
£22.46 Courier
Rest of Europe
Order value less than £6
From £9.55
Order value less than £25
From £14.05
Order value more than £25
From £15.85 Courier
Order value more than £100
From £33.29 Courier
*Please note we reserve the right to charge higher delivery charges to international customers whose orders exceed 5 kg in weight. In such cases we will always obtain permission from the customer before proceeding.
Rest of the world
Order value less than £6
£11.25
Order value less than £25
£19.85
Order value more than £25
£35.37
Order value more than £100
£66.63
*Please note we reserve the right to charge higher delivery charges to international customers whose orders exceed 5 kg in weight. In such cases we will always obtain permission from the customer before proceeding.
Your Returns Options
Please note that goods should be returned to us within 14 days in a new unused condition. All goods should be sent by Royal Mail and addressed to: ‘Returns, Unit 4 Sybron Way, Crowborough, East Sussex TN6 3DZ’. Please include a photo copy of the original invoice with a note or letter detailing the nature of the return and any actions you require us to take. Please ask your Post Office for a ‘Proof of Posting Certificate’ or similar document when returning any goods. If goods are faulty or if there is an error by us we will either offer a Returns Service for larger/heavier items or normally refund standard Royal Mail 2nd Class postage (we can obtain this information from the package itself). If you are not sure whether or not you are eligible for a refund of your return postage costs, please contact us. If you placed your order either by phone or our website we will refund the amount directly to the debit or credit card you used for your original purchase. If you have any further questions regarding your refund, please contact us.
To change details of your delivery address, remove items or cancel it completely please contact us with your order number as soon as possible. As we aim to get your order out as quick as possible.